Returns & Exchanges

At Keel, we want you to be completely satisfied with your home essentials. If a piece doesn't feel right in your space, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

3

Attach Shipping Label

Download and print your prepaid return shipping label from the portal and securely affix it to the outside of your box.

4

Drop Off and Refund

Hand your package to the designated carrier; once our warehouse inspects the return, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing