Frequently Asked Questions

Everything you need to know about bringing Keel into your home.

What is the typical delivery timeframe for furniture?

Most in-stock items ship within 3-5 business days. For larger furniture pieces, our white-glove delivery service typically takes 2-3 weeks depending on your location.

Do you offer a warranty on your home products?

Yes, all Keel furniture comes with a limited 1-year warranty covering manufacturing defects in materials and workmanship to ensure your home stays beautiful.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return.

How can I track my order status?

Once your order ships, you will receive an email with a tracking link. You can also log into your Keel account to view real-time updates on your delivery.

Are your wood products sustainably sourced?

Sustainability is core to Keel. We prioritize FSC-certified woods and eco-friendly finishes to ensure our products are as kind to the planet as they are to your home.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home investments.